After-sales Service

Submit a repair or warranty request — our service team responds within one business day.

After-sales Service Technical Support

Basic Information

*Contact Name

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*Phone

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*Email

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Enter a valid email address.

Company

CC List

Everyone on this list receives status updates for this ticket.

Equipment Information

*Product Category

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*Product Model

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*Serial Number

The serial number is printed on the nameplate label on the right side of the unit — 12, 16 or 20 characters, excluding the "INV-" prefix.

This field is required.

Enter a valid 12 / 16 / 20-character serial number without "INV-".

Purchase Date

*Device Location

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*Province

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The unit has been in operation for fewer than 7 days

Service Request

Describe the issue in detail — what happened, when it occurred and what actions you have taken. Attach photos and device logs below to speed up diagnosis.
You can also check the Document Center for datasheets and manuals before submitting.

*Service Type

Repair Parts Replacement On-site Service Return & Exchange

Please choose a service type.

Urgency

Normal Urgent Critical

*Subject

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*Details

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Attachments

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Photos, documents or device logs · up to 10 files, 50 MB each

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Request submitted

Ticket No.—

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