Technical Support

Product selection, commissioning, alarms or configuration — ask our engineers anything.

After-sales Service Technical Support

Basic Information

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Product & Environment

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The serial number is printed on the nameplate label on the right side of the unit — 12, 16 or 20 characters, excluding the "INV-" prefix.
Enter a valid 12 / 16 / 20-character serial number without "INV-".

Your Question

  • Include the product model, firmware version and any alarm codes — screenshots of the monitoring platform help a lot.
  • Many answers are already in the Document Center — datasheets, manuals and configuration guides.
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